Our customer service

Our 'Customer Service' platform ensures you a service for the maintenance and upkeep of your technical installations.

Customer service at Ocellis

At Ocellis, we offer tailored maintenance contracts to ensure the performance, safety, and reliability of your installations. Our teams provide regular follow-up, preventive maintenance, and quick troubleshooting to reduce breakdowns and optimize user comfort.

A service contract

To guarantee maintenance of your installations with preferential rates and priority management based on your needs, whether preventive or corrective.

Preventive intervention

We ensure the maintenance of your technical equipment as well as TCE works. An annual visit allows for a complete check of the installations and testing of safety devices.

Troubleshooting

We intervene within 4 hours for any critical safety issue and within 8 hours for user comfort-related breakdowns.

Let's talk about your project

You have ideas, we help you bring them to life. Let's start by talking about it.

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FAQ

What types of equipment do you support for maintenance and troubleshooting What is your response time in case of emergency? How to schedule an intervention or request a quote? Do you provide follow-up and annual inspection of security installations?

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